What Clients Actually Want from AI11 March 2025 · 9 minsClient-Expectations Outside-Counsel-Guidelines Billing-Models In-House-Counsel AI-Adoption Legal-OperationsClients are rewriting outside counsel guidelines, cutting budgets, and insourcing AI-powered work. The data on what they expect — and where law firms are falling short.
The Billable Hour Problem12 May 2026 · 16 minsBillable-Hour Alternative-Fee-Arrangements Law-Firm-Economics In-House-Legal AI-Adoption-Incentives Value-Based-PricingEvery other industry rewards productivity. The billable hour punishes it. AI is forcing that contradiction into the open.