What Clients Actually Want from AI24 April 2026·1864 words·9 minsClient-Expectations Outside-Counsel-Guidelines Billing-Models In-House-Counsel AI-Adoption Legal-Operations ACC-Survey Alternative-Fee-Arrangements Insourcing Corporate-LegalClients are rewriting outside counsel guidelines, cutting budgets, and insourcing AI-powered work. The data on what they expect — and where law firms are falling short.
